The Xerox Difference
Innovation at Work.
Xerox spends billions of dollars every year in R&D: new machines, new technology, new ways to secure information and conserve on ink and paper. With over 11,000 active patents for innovative new products and technologies, it’s almost impossible to know all the ways that Xerox can improve your printed materials, your technology, and your processes.
But X West knows. Together with Xerox, X West puts all of the latest developments in printing at your fingertips. As a Platinum Authorized Sales Agent, working with X West opens up a world of possibilities without overwhelming you with confusing terms, complicated spec sheets, and services you don’t really need. Combine the innovation and quality of one of the world’s leading document management technology companies with the service, support, and experience of X West, and you’ve got an inside track to latest and greatest in printing technology.
The Xerox Satisfaction Guarantee
If you are not totally satisfied with any Xerox-brand Equipment delivered under your Agreement, Xerox will, at your request, replace it without charge with an identical model or, at Xerox’s option, with Xerox Equipment with comparable features and capabilities. This Guarantee applies only to Xerox-brand Equipment that has been continuously maintained by Xerox under your Agreement or a Xerox maintenance agreement. For “Previously Installed” Equipment, this Guarantee will be effective for 1 year after installation. For all other Equipment, this Guarantee will be effective for 3 years after installation unless the Equipment is being financed under your Agreement for more than 3 years, in which event it will expire at the end of the initial Term of your Agreement.
*The SP Equipment includes iGen3, iGen4 and Xerox Continuous Feed. The TSG is not applicable during the first 180 days of install. After this initial period, if the equipment does not perform up to the expectations set in the Customer Expectations Document for a period of 90 days, at the customer’s request, Xerox will replace the SP equipment with like or similar equipment.
